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Frequently Asked Questions
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How long does it take to get the system up and running?Because AVA Senior Connect is a cloud-based system, it is lightweight and easily implemented in your community. Within 30 days of signing up, we can have your platform up and running and your staff and residents trained.
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How do you increase adoption rates among the residents?AVA Senior Connect offers a unique Ambassador Program, where we work with a group of your residents who volunteer to be a part of the program. We ensure they have the skills and know-how to help their friends and neighbors adopt AVA Senior Connect and use it comfortably in their daily lives. This peer-to-peer influence has proven very effective in our client communities, where they average 80% adoption rate among residents.
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How will AVA Senior Connect work with residents that are uncomfortable with technology?We recognize that many seniors are uncomfortable with technology. AVA Senior Connect is uniquely built to provide access to messages and features with landline phones, smart TVs, email, text, and Alexa. Your residents can choose the communication method they are most comfortable with and will be able to communicate accordingly.
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Can I integrate AVA Senior Connect into my Dining services department?Dining services is an area where AVA Senior Connect is making a substantial impact with our clients. Communities have seen savings in both labor and food costs by integrating meal ordering into the AVA Senior Connect system. Residents are provided their dining choices the same day or in advance so planning and food prep can be tailored to resident preferences and by utilizing the AVA Senior Connect platform residents or staff members, on behalf of residents, can submit their orders while miscellaneous charges such as delivery fees or extras can be captured and integrated into your current financial system. AVA Senior Connect is servicing independent living residents, assisted living residents, and memory care residents with our dining platform.
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What communication channels are available in the program?Email, text, text-to-voice calls to a landline, messages delivered through Amazon Alexa, send as a Facebook message, WhatsApp, and others. Any internet-enabled device can be connected to the AVA Senior Connect system.
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What third party systems can integrate with the AVA Senior Connect program?We have successfully integrated multiple platforms into the AVA Senior Connect communications platform, ensuring communities get their full ROI from the technology they are currently utilizing. In addition, AVA Senior Connect is capable of layering its tools and insights over most billing and facility maintenance programs.
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Can we access request data for analysis?The AVA Senior Connect system tracks how residents and staff are engaging with the platform and captures the data for administrators to make informed decisions, from ordering food to creating activities, to scheduling staff and services.
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How can we use this platform in a memory care facility?We have seen success using AVA Senior Connect in memory care communities when integrated into landline phones, smart TVs and Amazon Alexa. More importantly, with AVA Senior Connect family members and loved ones can stay closely connected with the day-to-day details of those they care about so deeply. AVA Senior Connect’s Chief Medical Officer emphasizes this: “Families face a difficult time communicating with those going through memory and cognitive issues. AVA Senior Connect provides talking points that make a huge difference.
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How simple is it for staff to upload messaging or information to the AVA Senior Connect platform?We will provide training and support for each community’s launch, and our experience shows staff members take to the intuitive interface quickly. AVA Senior Connect also provides ongoing support and training for new staff members and when any new AVA Senior Connect module is adopted by your community.
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